Deluna4d Malaysia Platform Terms and Conditions of Use

1Introduction and Acceptance of Terms

Welcome to deluna4d, an online gaming platform operating under a valid licence and providing a range of digital entertainment services to eligible members. These Terms and Conditions govern your use of the deluna4d website, mobile app, and all related services.

By accessing, registering for, or using any part of the deluna4d platform, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and any additional rules applicable to specific games or promotions. If you disagree with any part of these terms, you are required to refrain from using our platform.

Deluna4d reserves the right to update, amend, or replace any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform after any changes are published will be deemed acceptance of the amended terms.

2Member Eligibility

To register and use deluna4d's services, you must meet all of the following eligibility requirements:

• At least 18 years old or the minimum legal age set by the laws of your jurisdiction, whichever is higher.
• Not residing in any region or country where the use of online gaming platforms is prohibited by local law.
• Having full legal capacity to enter into a binding agreement.
• Never having been banned or suspended from the deluna4d platform previously.
• Registering under your own name only and not on behalf of any third party.

3Account Registration and Management

Each individual is only permitted to hold one (1) active account at deluna4d. Opening more than one account by the same individual — whether using a different name, email address, phone number, or financial information — is a serious violation that may result in the closure of all related accounts and forfeiture of all balances and wins.

When registering, you are required to:

• Providing truthful, accurate, current, and complete information as requested in the registration form.
• Updating your information promptly should any changes occur.
• Keeping your password and account login details confidential.
• Notifying the deluna4d support team immediately if you become aware of any unauthorised use of your account.

Identity verification (KYC) is required before your first withdrawal or when requested by deluna4d. You are required to submit valid documents such as a national ID, passport, or other statutory documents for verification purposes. Failure to complete the KYC process may result in account suspension or closure.

4Deposits and Payments

Deluna4d supports a range of payment methods suited to Malaysian players, including online bank transfers, local e-wallets, and other methods available on the platform. The list of accepted deposit methods may vary from time to time depending on availability and operational requirements.

• All deposits are processed in Malaysian Ringgit (MYR) unless otherwise stated.
• Minimum and maximum deposit limits are as displayed on the platform's deposit page at the time of the transaction.
• Successful deposits are credited to your account almost instantly in most cases. If a deposit is not credited within 15 minutes, please contact our support team.
• Deluna4d is not responsible for any fees or charges imposed by your bank or payment provider.
• All deposited funds must be used for gaming purposes only and may not be transferred between accounts.

5Withdrawal of Winnings

All withdrawal requests will be processed by the deluna4d team within the stipulated timeframe. Your wins will be credited to the bank account or e-wallet you registered during the KYC process.

• Withdrawals may only be made to the same payment method used for your deposit, except in specific circumstances approved by the deluna4d team.
• Minimum and maximum withdrawal limits are as displayed on the platform's withdrawal page.
• All withdrawal requests are subject to security checks and identity verification before approval.
• Deluna4d reserves the right to delay or withhold withdrawals for investigation purposes if any suspicious activity is detected.
• Winnings obtained through bonuses are subject to bonus wagering requirements before a withdrawal is permitted.
• Failed withdrawals due to incorrect bank account details are entirely the member's responsibility.

6Bonuses, Promotions, and Rewards

Deluna4d offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus and promotion has specific terms and conditions that must be read and fully understood before being accepted.

• All bonuses are subject to varying wagering (rollover) requirements depending on the bonus type.
• Bonuses are only valid within the stated time period and will expire automatically after the expiry date.
• Each promotion may only be claimed once per account, IP address, device, or household unless stated otherwise.
• Deluna4d reserves the right to cancel, modify, or withdraw any bonus at any time without prior notice.
• Bonus fraud or promotion abuse, including opening multiple accounts to claim bonuses, will result in the cancellation of all bonuses and account closure.
• Bonus balances cannot be withdrawn directly — they must first be played through in accordance with the specified wagering requirements.

7Game Rules and Conduct

All games available on deluna4d use an independently audited Random Number Generator (RNG) system to ensure fairness and transparency in every round. The RTP value of each game is publicly displayed on the platform.

The following conduct is strictly prohibited on the deluna4d platform:

• Using automated software, bots, robots, or any tools that may provide an unfair advantage in games.
• Colluding with other players to manipulate game outcomes (collusion).
• Exploiting any technical bugs or vulnerabilities in the platform's system.
• Engaging in any activity that may be categorised as money laundering.
• Using deluna4d's services for purposes other than personal entertainment.

Any breach of these rules may result in immediate suspension, account closure, and forfeiture of all balances and wins. deluna4d reserves the right to report suspicious activity to the relevant authorities.

8Account Security and Member Responsibilities

You are fully responsible for maintaining the security of your deluna4d account. This includes:

• Using a strong, unique password that is not used on any other platform.
• Not sharing your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially when using a shared device.
• Keeping your email address and phone number up to date for security verification purposes.
• Report to our support team immediately if you suspect unauthorised access to your account.

Deluna4d will not be held responsible for any losses resulting from your negligence in safeguarding your account credentials. Two-factor authentication is available and strongly encouraged for added security.

9Account Closure and Suspension

You have the right to close your deluna4d account at any time by contacting our support team. Before closure, ensure all available balances have been withdrawn in accordance with the established withdrawal procedure.

Deluna4d reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Confirmation that you do not meet the membership eligibility requirements.
• Account identified as a duplicate or linked to a previously banned account.
• Suspicious activity potentially involving fraud, money laundering, or platform abuse.
• Instructions from relevant authorities or applicable regulatory bodies.

If your account is closed due to a breach, all unclaimed balances and wins may be forfeited depending on the nature of the violation.

10Platform Limitation of Liability

Deluna4d shall not be liable for any direct, indirect, consequential, or special losses or damages arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions, technical failures, or scheduled system maintenance.
• Loss of winnings caused by internet connection failures on your end.
• Any financial losses arising from valid game outcomes.
• Actions or omissions by third parties, including payment providers or telecommunications networks.

The deluna4d platform is provided "as is" and we make no guarantee that it will always be free from errors or interruptions. However, we are committed to ensuring optimal service availability and will work to resolve any disruptions promptly.

11Amendment of Terms and Conditions

Deluna4d reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes via their registered email or a prominent notice displayed on the platform.

The "Last Updated" date shown at the top of this document will be updated whenever changes are made. Continued use of the deluna4d platform after changes are published constitutes your acceptance of and agreement to the amended terms.

It is your responsibility to review these Terms and Conditions periodically. If you disagree with any amendments, you must stop using the platform and close your account.

12Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which deluna4d operates. Any disputes arising from or in connection with these terms will be resolved through arbitration or the alternative dispute resolution channels designated by the platform.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or contrary to applicable law, that provision will be reinterpreted to the extent necessary to reflect the original intent of the parties, and the remaining provisions will continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the deluna4d support team via live chat, available 24 hours a day, 7 days a week.