Deluna4d Privacy Policy – Member Personal Data Protection

1Introduction

Deluna4d deeply values the trust you place in us when using our online gaming platform. We recognise that personal information is a responsibility to be handled with care, and we are committed to keeping your privacy protected at all times.

This Privacy Policy explains in detail how deluna4d collects, uses, stores, processes, and protects your personal information when you use our website, mobile app, and all services related to our platform. It also outlines your rights as a data subject and how to exercise those rights.

We encourage you to read this document in full. If any section is unclear, our support team is ready to help you understand it. Your privacy is not merely a legal obligation for us — it is a core value that shapes how deluna4d operates every day.

2Information We Collect

Deluna4d collects various types of information depending on how you interact with our platform. Generally, there are three categories of information we collect:

a) Information you provide directly:

• Full name, date of birth and gender
• Email address and mobile number
• Residential or mailing address
• Identity document information (for the KYC process)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Username, password and security questions

b) Information collected automatically:

• IP address and location information (country/state)
• Device type, operating system, and web browser used
• Login session date, time and duration
• Game activity records including bets, wins and losses
• Deposit and withdrawal transaction records
• Log your interactions with buttons, links and platform sections

c) Information from third parties:

• Identity verification from approved KYC service providers
• Payment verification information from financial service providers
• Risk assessment data from recognised anti-fraud agencies

3How We Use Your Data

The information we collect is used for the following purposes:

• Account management: Create, verify and manage your member account on the deluna4d platform.
• Transaction processing: Process deposits, withdrawals and all financial transactions securely and accurately.
• Identity verification (KYC): Meet regulatory compliance requirements by verifying your identity and age.
• Customer service: Provide assistance and resolve any enquiries or complaints you submit.
• Platform security: Detect and prevent fraud, money laundering and illegal activities.
• Service improvement: Analyse usage patterns to enhance the gaming experience and platform performance.
• Marketing communications: Send promotional information and special offers — only to members who have agreed to receive such communications.
• Legal compliance: Fulfil legal and regulatory obligations applicable to our platform's operations.

4Legal Basis for Data Processing

Deluna4d processes your personal data on valid legal bases, including:

• Contract execution: Data processing is required to fulfil the service agreement between you and deluna4d.
• Legal obligation: We are legally required to process certain data for regulatory compliance purposes, such as KYC and anti-money laundering.
• Legitimate interests: Data processing for platform security, fraud prevention and service improvement is based on our legitimate interests.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent.

5Sharing Information with Third Parties

Deluna4d does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, we do share certain information with selected third parties for platform operational purposes:

All third parties we work with are bound by confidentiality agreements and required to uphold data protection standards equal to or higher than our own.

6Cookies and Tracking Technologies

The deluna4d platform uses cookies and similar tracking technologies to enhance the user experience, secure login sessions and understand our platform's usage patterns.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Help us understand how members use the platform so we can continuously improve our services.
• Functional cookies: Save your preferences such as language and display settings to make your experience more comfortable.
• Analytics cookies: Used to analyse traffic and usage patterns in aggregate, without identifying individuals.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or experience of the deluna4d platform.

7Data Security

Protecting your personal data is deluna4d's top priority. We implement a range of technical and organisational security measures to ensure your data is always protected against unauthorised access, loss or misuse.

• 256-bit SSL/TLS encryption: All data communications between your device and our servers are encrypted using the highest industry standards.
• Two-factor authentication (2FA): 2FA is available on all member accounts for an additional layer of security during login.
• Layered access controls: Only specifically authorised staff may access member personal data, and all access is logged for audit purposes.
• Continuous monitoring: Our systems are monitored 24/7 to detect any suspicious activity or potential security threats.
• Regular security testing: We conduct regular security assessments and independent penetration testing to ensure our systems remain robust.

8Data Retention Period

Deluna4d retains your personal data for as long as your account is active or as needed to provide services to you. Upon account closure, we will retain your data for the period required by applicable legal and regulatory obligations.

• Financial transaction records: Retained for a minimum of 5 to 7 years in accordance with financial regulations and anti-money laundering requirements.
• Customer support communication records: Retained for 3 years from the date of last interaction.
• Game activity log: Retained for 2 years for dispute resolution and audit purposes.
• KYC Documents: Retained for the period required by the relevant regulatory authorities.

After the designated retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.

9Your Rights as a Data Subject

As a deluna4d member, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data ("right to be forgotten"), subject to our legal obligations.
• Right to restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact the deluna4d support team via live chat on the platform. We will endeavour to process your request within 30 business days.

10Children's Data Protection

Deluna4d services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

11Changes to the Privacy Policy

Deluna4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever material changes occur, we will notify you via your registered email or a prominent notice on the platform.

The "Last Updated" date at the top of this document will be revised whenever changes are made. Continued use of the deluna4d platform after any changes take effect constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the deluna4d support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the deluna4d platform
• Email: [email protected]

We are committed to addressing every privacy-related inquiry seriously and will endeavour to respond in a timely manner. Your trust is our most valued asset, and we take our responsibility to protect your privacy seriously.